Terms

Revactio determines the next commercial action on each of your opportunities, carries out the routine part of that engagement across email and telephone within limits you set, and connects the resulting activity to your own finance records.

It is not a seller and it does not make commercial decisions for you. It executes the motions you configure, inside the commercial authority and communication policy you define, and it commits your company to nothing.

Email sent and calls placed through this platform are sent and placed by you. The audiences are yours, the claims are drawn from content you approved, and any commitment made within the authority you granted is your commitment.

You are responsible for the audiences you approve, the lawful basis for contacting them, the authority you grant agents, and the communication policy you configure. We are responsible for enforcing those choices faithfully — for agents doing what you configured and nothing else.

Enabling a motion and then disclaiming what it sent is not a position these terms support.

Some things are refused to every agent on every plan and cannot be enabled by configuration, by an administrator, by an enterprise agreement or by a support request: agreeing non-standard contractual terms, committing to a service level, signing anything, taking a payment, and contacting a person whose consent state does not permit that channel.

AI identification at the start of a call is also not configurable. A platform that let you disable it would be selling you a future problem.

The people your motions reach are your data subjects and you are the controller. You decide who is contacted, on what basis, through which channel and how often.

You are responsible for having a lawful basis for each channel in each market, for honouring objections and withdrawals, for the accuracy of the consent states we read, and for answering requests from the people you contact. We will help you produce what you need; we cannot answer for you.

Calling hours, attempt limits, disclosure and recording notices differ by country and sometimes by region. The platform enforces what you configure, per contact and per region, before a call is placed.

Configuring that correctly for each market you call is your decision and requires your own advice. We do not represent that any configuration satisfies any particular regime.

AI usage and telephony are metered. Before a calling motion launches you are shown an estimated monthly cost, and afterwards the actual against it.

If an estimate turns out materially wrong, that is a defect in our estimate and we would rather you raised it. Spend ceilings are available and, where set, are enforced by pausing the motion rather than by a notification afterwards.

Opportunities, motions, engagement history, call transcripts and attribution records belong to you. Exporting all of it is a feature on every plan, throughout the term and during any wind-down.

Your customer records were never ours: they remain in your customer system and this platform references them.

Service levels and limitations of liability are set in the agreement for your plan.

The architecture degrades in a defined order. If the reporting layer fails, motions continue. If the model or knowledge layer fails, agents stop engaging rather than improvising — we would rather an agent said nothing than something unapproved to your customer.

The ability to pause a motion or stop every agent is the capability we protect above all others.

Motions are paused rather than deleted, and your opportunities, engagement history and attribution records are retained during any grace period. A billing problem should not destroy the record of what was said to your customers. The agreement for your plan sets the grace period and what follows.

The acceptable use policy forms part of these terms and matters more here than on most products, because what is being sold is the ability to reach people at scale.

You are responsible for the lawfulness of what your motions do in your name.