Sales agents
Let AI start it. Let people handle what matters.
Mid-conversation, an agent reaching the edge of its authority stops and offers a person. What transfers is not a notification — it is the transcript, the browsing history, the competitor quote, what was already offered and what was declined.
It happens mid-call, not after
A live transfer, or a booked call, or a follow-up — whichever the customer prefers. Not a note for somebody to find tomorrow.
The customer does not repeat themselves
The person taking over already has what was said. Being asked to explain it again is the moment a prospect concludes the company is not organised.
The agent says what it cannot do, plainly
“I can't agree that discount — let me get Sarah, who can.” Not a vague deflection, and not an improvised number.
Handoffs are counted and reviewed
An agent handing over 80% of its conversations is scoped wrongly. The rate is a design signal, not just an operational one.
AI sales agents
The rest of this area.
Consistent follow-up, with authority that stops where it should.
Agent profile
What it may say, offer and commit to — on one page.
Commercial authority
Standard pricing, a discount ceiling, and a hard stop.
Approvals
A discount request with the reasoning attached.
Communication policy
Hours, disclosure, attempts, opt-outs, consent — enforced.
Commercial promises
“I'll send that tomorrow”, captured and tracked.
Make sure every opportunity gets a next action.
Let AI handle the repetitive engagement, keep follow-up moving, and bring your team in when a customer needs a real conversation.
Agents identify themselves on every call · Nothing commits without you · [email protected]