Email & calling
Calls from your number, with your policy enforced first.
Agents place calls through a connected telephony provider, from a number you control. Calling hours, attempt caps, do-not-call lists, recording notices and AI disclosure are checked by the platform before a call is placed, not described to a model.
What connects
A telephony provider, connected to the numbers you own.
What crosses the boundary
- Into the platform: call audio, transcript, duration and outcome.
- Out of the platform: the number dialled and the caller identity you configured.
- Never: calls to numbers on a suppression list, or outside configured hours.
What this makes possible
- Makes phone a channel a motion can escalate to when intent rises
- Produces a transcript that becomes part of the commercial record
- Lets an agent hand a live call to a person without the customer redialling
Setting it up
- 1Connect the provider and the numbers you will call from.
- 2Set calling hours per region, and the attempt cap.
- 3Confirm the recording and disclosure policy for each country you call.
- 4Test against the demo workspace before any real number is dialled.
Permissions
Place calls from numbers you own, and store the resulting recording and transcript under your retention policy. We do not request the ability to call numbers outside an audience you approved.
Where it stops
Telephony is metered by the provider and appears as usage on your bill; the platform shows an estimate before a calling motion starts, because a surprise here is expensive. Calls are placed only within configured hours in the contact's own timezone, only up to the attempt cap, and never to a suppressed number — none of which is configurable off. Recording rules differ by country and the platform enforces what you configure: configuring it correctly for your market is your decision, with your own advice.
Make sure every opportunity gets a next action.
Let AI handle the repetitive engagement, keep follow-up moving, and bring your team in when a customer needs a real conversation.
Agents identify themselves on every call · Nothing commits without you · [email protected]