Hospitality
Answer the enquiry before they book elsewhere.
Group bookings, events and corporate enquiries arrive in the evening and get answered the following morning, by which point the enquirer has three other quotes. Agents answer within minutes from confirmed information, and escalate anything that needs negotiating.
“Enquiries come in at nine at night. We reply at ten the next morning. Sometimes that is too late.”
Out of hours is when it matters
Most enquiries arrive when nobody is at a desk. An agent answering at nine in the evening from confirmed availability is the entire value.
Availability read, never promised
The agent states what the system shows and will not commit to something it cannot confirm. A promise the operation cannot keep costs more than a slow reply.
Group and event enquiries escalated
Above a size you set, the agent gathers the details and hands over. These are negotiations, not answers.
Follow up the enquiry that did not book
Most businesses never do. It is the cheapest source of a second chance they have.
Where to start
The motions this trade runs.
Four that almost every company in this line of work does by hand, inconsistently. Each has a clear threshold and stops somewhere a person should still decide.
- “Answer enquiries within minutes, including out of hours”
- “Gather details on group enquiries and hand them to a person”
- “Follow up every enquiry that did not convert”
- “Reopen corporate accounts that stopped booking”
Opportunities
12 open · €184,000 · 5 need a person
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Not quite your line of work?
Make sure every opportunity gets a next action.
Let AI handle the repetitive engagement, keep follow-up moving, and bring your team in when a customer needs a real conversation.
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